For organizations with multiple clients, it may pose a major threat if your clients are spread across various regions and site, having different operating rules and working hours. With different time zones, a ticket raised from one site may not be responded instantly as the help desk team may be located in another site with different working hours and holidays. In such cases, the request is left in the queue until the next day for the technician, leading to further delay in resolving the ticket.

ServiceDesk Plus MSP´s Multi–Site Support addresses this issue by managing all your accounts IT process from a central location. Each account in various sites functions as a separate organization with their own organizational rules and working hours, thus consolidating the activities and manages your clients from a single help desk. In other words, each Account has Multi-Site Support.

Features

• Maintain separate configurations for each account by customizing the holidays, departments, technicians/site association, groups, business rules and SLA’s according to the operating hours of the account.
• A Site Admin role to manage the site related configurations.

Benefits

• Provide multi-site support to each account.
• Manage all your client’s accounts from a single location using a single help desk.