Data Archiving

Help Desk applications usually accumulate large volumes of closed/resolved tickets that may be required for future reference. But, in the long run, these huge chunks of data deteriorate the performance of the system.

Data Archiving caters to this issue by performing a backup of the unused data and moving it to a separate storage state – the Archive State. The archived requests are considered as a separate set with separate search operations and reports. It improves the performance and efficiency of ServiceDesk Plus MSP considerably.

Features

• Requests that have been moved to the archived state (archived requests) will be removed from the current active requests list. These archived requests are considered as a separate set with separate search options and reports.
• Archive the requests based on the status and time period.
• Allow exceptions based on criteria like priority, category etc.Also, multiple exceptions can be added.
• Schedule the archive based on the parameters like request status and time period.

Benefits

• Improve the performance and efficiency of the application.
• Access the archived data separately and generate reports, when required.