| Help Documentation |
| Admin Guide - ZIP | PDF | View Online |
Helps administrators on how to install and setup the ServiceDesk Plus software |
| User Guide - ZIP | PDF | View Online |
Helps users to understand the tips and tricks on using the ServiceDesk Plus software |
| Help Desk Evaluator's Checklist - PDF | View Online |
We made it easy for you to evaluate any help desk software. Download this list for your evaluation or view it online and feel free to comment. |
| WhitePaper |
| ITIL based HelpDesk for the SMBs |
Illustrates how an ITIL based helpdesk can be beneficial to SMBs |
| ITIL Heroes Handbook |
ITIL For Those Who Don't Have The Time |
| When Reality Hits ITIL Implementation |
This white paper is intended to help the IT managers to self assess their help desk and its maturity level in order to implement the right process at the right time. |
| Case Studies |
| Warner Bros. Games - PDF |
Warner Bros. Games, under the Warner Bros. Interactive Entertainment, Inc. umbrella, focuses on the creation, development and production of first-party titles. |
| Ashton Park School - PDF |
Ashton Park School is a Specialist Sports College located in Bristol, UK. |
| TeleLogic's IT Support - PDF |
Telelogic is the leading global provider of software and services for Enterprise Lifecycle Management. |
| Cetero Research - PDF |
Cetero Research is the leading clinical research company in US |
| Ohio Department of Education - PDF |
Ohio Department of Education is a governmental organization which manages more than 5000 schools in the state of Ohio. |
| OpNext - PDF |
Opnext is a leading designer and manufacturer of fiber optic components for use in telecom and data communication industries.
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| City of Austin, Convention Center - PDF |
Austin Convention Center located in Texas, USA is the most technologically advanced convention centers in the country with state-of-art communication and utility services.
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| Brochure |
| ServiceDesk Plus Brochure - View pdf |
The product brochure of the ServiceDesk Plus with ITIL features. Given in printable format and also the web version. |
| Product Documentations |
| Helpdesk Software Product Roadmaps - View Online |
Provide an overview of the future releases of ServiceDesk Plus - the complete, ITIL Ready, help desk and asset management software solution, with tentative release. |
| ServiceDesk Plus FAQs - View Online |
Collection of the most Frequently Asked Questions about ServiceDesk Plus. |
| ServiceDesk Plus Known Issues - View Online |
We are aware of few issues currently experienced in each module, and are working to resolve it as soon as possible. View the document as your problem may be listed in it. |
| ServiceDesk Plus Features list - View Online |
List of SDP Features list from customer end and from internal. |
