ITSM运维监控管理系统, ManageEngine ServiceDesk Plus帮助台软件, 基于Web的帮助台应用工具

Why ServiceDesk Plus?

Self Service Portal
Service Level Agreements
Workflow Automations
Help Desk Reports

Empower Your End Users. Boost IT Productivity.

With ServiceDesk Plus self service portal, you can give your end users the freedom to track the status of the tickets and 24/7 access to knowledge base for easy answers. That way, your end users can reduce waittimes and your IT technicians can enjoy a longer break time!
Enable end users to raise, track, close, or reopen tickets

Provide easy answers to end users with a 24/7 access to a knowledge base

Quickly publish important announcements to keep your end users informed of any disruption in service

Enable end users to chat with your IT help desk team from within the self-service portal

Bring down ticket volumes and boost your IT help desk productivity
Set the Right Expectations. Deliver Better Service.

Your end users expect lighting-fast experiences and results. With SLAs configured using ServiceDesk Plus, you can set the right expectations for your end users and WOW them with timely delivery!
Configure SLA settings to notify your technicians before or after an SLA violation

Automatically assign SLAs to incidents based on various inbound ticket parameters

Handle SLA violations with multi-level escalations

Freeze the SLA timers when you change ticket status

Generate SLA violation reports to evaluate efficiency, effectiveness, and responsiveness of your IT help desk team
No More Unassigned Tickets. Get the Power of Automation.

Sometimes your technicians can act as help desk coordinators to categorize, prioritize, and assign help desk tickets. On a super busy day, some tickets can remain unattended in the queue. With smart automations in ServiceDesk Plus, you can , ensure that there are no unassigned tickets in queue, distribute incidents evenly, serve your end users faster, and reduce technician workload.
Auto assign tickets based on workload and streamline end user communication

Configure business rules to classify and route incidents to the right technicians and support groups

Automatically trigger notfication rules to keep your end users and technicians informed at every step

Schedule prevent maintenance tasks to perform maintenance activities at regular time intervals
Get the Right Metrics. And Actionable Insights.

When there's a backlog of tickets, you need to stop right there and understand what's happening in your IT help desk. With ServiceDesk Plus, you can easily pull out reports, jump right to the problem areas, and take quick action.
Create custom reports for individual modules like requests, problem, change, assets etc

Use the 150+ canned reports or generate your own custom reports right from the user interface

Schedule routine reports to be generated at desired intervals

Export reports easily in XLS, PDF, HTML, or CSV formats

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IT Help Desk Software for World-Class IT Support

100,000+ Organizations Worldwide & World's Biggest Brands Trust ServiceDesk Plus

Empower Your End Users. Boost IT Productivity.

Set the Right Expectations. Deliver Better Service.

No More Unassigned Tickets. Get the Power of Automation.

Get the Right Metrics. And Actionable Insights.

The World's Top Brands Using ServiceDesk Plus for 10+ Years