An ITSM Success Story with 50,000 Tickets
The Challenge
Sterlite's IT support team wanted to move away from the trouble shooting mode and act as a strategic driver to achieve business goals. That meant improving technician efficiency, prioritizing workload, ensuring end user satisfaction, and collecting data to identify areas for improvement. In order to accomplish this, Sterlite was on the lookout for an IT help desk tool that met certain requirements. Read more.
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