averda

The Smarter Alternative for the IT Help Desk

The Challenge

averda is the largest environmental solutions provider in the GCC and MENA region, specializing in integrated waste and resource management. Prior to using ServiceDesk Plus, averda's IT team, consisting of 40 support staff, used an in-house application to service users. Soon enough, the support desk had an influx of calls and they realized that the application was very basic and lacked effective functionalities like routing tickets, segregation of technician groups, et cetera to handle the ticket load. Here's how ServiceDesk Plus helped averda bring down the call volumes and streamlined its operations even beyond IT.