Track help desk activity on the go, using your iPhone

功能一览

Stay connected to help desk from anywhere. With SupportCenter Plus app you can view all request information about your help desk from your iPhone. Your Support Reps can get all the requests they need from SupportCenter Plus while on the go.

Use the iPhone app to

Create, view, edit and update requests
Get all your Request Views to filter the request list
Add notes & view conversations on requests
Track the time spent on requests using Time Entries
Reply to customers with resolution and close requests
View Customer (Account and Contact) details
Search requests with Subject, Contact Name etc.
Record your voice as text input on resolution apart from entering text manually

Downloading the App

To use SupportCenter Plus on your iPhone, you can download the app from the App Store by searching ”SupportCenter Plus”

It is a free App and does not require any licenses to be purchased.

Note: This App works only from the build 7909 of SupportCenter Plus.

Demo Server Configuration

Server Name	: demo.supportcenterplus.com
Port	: 80
Username: demo Password: demo

Requirements

You need an iTunes store account to download this app. SupportCenter Plus Username, Password and URL

For more details, please refer to the Help Document

SupportCenter Plus iPhone App

Use the iPhone app to

Downloading the App