Yes, Zoho Reports is an online business Intelligence application offered by ManageEngine's sister concern, Zoho.com. You can find the details on ServiceDesk Plus & Zoho Reports integration here.
No. Zoho Reports subscription is independent of your ServiceDesk Plus license. You can opt for any number of users for Zoho Reports irrespective of the number of technicians that you are licensed for. You can check the pricing plan details here.
Also refer to this FAQ to know about what do you mean by a "User" in Zoho Reports.
As of now, it is difficult to commit a proper timeline. We are still working on it and we'll send out a formal notification to all the users once we are ready to roll it out.
Yes, it is available for every one. However the Free edition in Zoho Reports can have up to a maximum of 10,000 Rows/Records. If your requirement is beyond this, you may need to upgrade your Zoho Reports subscription plan. You can check the pricing plan details here
The default reports capture the prominent metrics in SDP, however you could quickly create any report that you require with an easy-to-use drag & drop interface in minutes. Also, beside out of the box and custom reports, there is a provision of creating advanced reports through database queries with ServiceDesk Plus. But with Zoho Reports, you don't need to write any queries or scripts.
Zoho Reports also packs more capabilities including Powerful Formula Engine, Wide range of charts, Matrix Reports, Flexible Dashboard creator, KPI widgets and much more to enable powerful analysis & reporting
In case you need any specific assistance in using Zoho Reports to address your needs, we will always be happy to assist.
The Asset Management & Change Management module data cannot be exported to Zoho Reports as of now. We are still working on it and we'll send out a formal notification to all the users once we are ready to roll it out.
Yes, Zoho Reports will work with SDP on-premise set-up. After setting up the integration, you will get a 30-day free trial in '5 users & 500,000 rows' plan of Zoho Reports. Subsequent to the trial period, you can choose to purchase any of the paid plans of Zoho Reports. If not, Zoho Reports will continue to work with the free plan (2 users & 10,000 rows). You can check the pricing plan details here.
In general 1 Request ticket in SDP will correlate to 1 row/record in Zoho Reports. In case if Tasks and Worklogs corresponding to the Requests are synchronized into Zoho Reports, then each task and each worklog will count as separate records/rows in Zoho Reports.
There is no restriction on the usage of Zoho Reports even for the free edition of ServiceDesk Plus. You can check the pricing plan details here.
We will provide technical support even for users in the Free Edition of Zoho Reports.
It is possible to generate reports if the keyword exists in Subject of a request.
As Zoho Reports does not retrieve descriptions /mail contents of a request, it is not possible to analyze those fields.
As of now, SharePoint cannot be integrated with ServiceDesk Plus.
We are currently working on integrating Zoho Reports with ServiceDesk Plus On-Demand and expect to roll it out by end of this quarter.
After setting up the integration, you will get a 30-day free trial in '5 users & 500,000 rows' plan of Zoho Reports. Subsequent to the trial period, you can choose to purchase any of the paid plans of Zoho Reports. If not, Zoho Reports will continue to work with the free plan (2 users & 10,000 rows). You can check the pricing plan details here.
Yes, this is an optional Add-On, that would help you to analyze and create insightful reports over your SDP data.
Zoho Reports supports Portuguese language too.
Requests, Worklogs and Task Modules from your SDP alone will be pushed into Zoho Reports.
Further, all of us at Zoho are committed to ensure our customers data is both SAFE and SECURE. We have very stringent processes and systems in place to ensure the same.
You can learn more about Zoho Security Practices from the links below:
Yes. It is possible. We would be happy to showcase how this could be done. If you are a ServiceDesk Plus customer, please write to us at support@zohoreports.com. If not a customer, drop us a mail at eval@manageengine.com. We could have a quick demo call on this.
We take security seriously. Governed by strong Zoho Security Practices, including support for redundancy, backup, confidentiality & privacy to help ensure your data is secure & safe. We have more than 10 Million users using the different Zoho services and its growing by the day.
You can learn more about Zoho Security Practices from the links below:
No, not yet.
Zoho Reports add-on is available only as an on-cloud web based application.
For further queries, please drop a mail to support@servicedeskplus.com
400-660-8680
