Help Desk Software - ManageEngine ServiceDesk Plus 9.1, Hotfix Readme

ServiceDesk Plus 9.1 ReadMe

Issues fixed in 9118 (Released on: 24 Nov, 2015)

SD-61387 : Unable to view request details page/create new request, due to migration failure in MySql.
SD-61427 : Reply and forward conversations in plaintext format contains html content

Issues fixed in 9117 (Released on: 19 Nov, 2015)

SD-43461, SD-57898 : When user tries to edit a support group but discards the changes without saving them and then proceeds to add new support group immediately, existing support group is overwritten.
SD-46763 : In new request creation, cursor does not get placed in requester field form when user is Technician.
SD-47197, SD-47414 : Business Rule does not get executed when criteria is set as "Group is None".
SD-61115 : When large number of approvers are configured and the request approver accesses approval link sent to mail, an error message "Invalid Key" gets displayed .
SD-61137 : Unable to upload an image for E-mail signature in 'Personalize' section.

Issues fixed in 9116 (Released on: 12 Nov, 2015)

SD-61054 : Directory traversal vulnerability while downloading support file from 'Support' tab.
SD-61460 : Able to upload/download attachments in software without necessary privileges.
SD-61416, SD-61200, SD-61431 : Unable to save service workflow settings without configuring an approver for a stage.

New Features in 9115 (Released on: 05 Nov, 2015)

SDF-56931 : Option to configure change roles in change template.
SDF-60858 : Enhancement in Request List View where the "due by" time and "due in" time can be viewed by enabling the SLA Column. Option to view the template type (service/incident) under "Template type" column.
SDF-39294 : keyboard shortcuts for various operations under request module

Note : The keyboard shortcuts are applicable only for technicians and can be viewed under 'Help' menu.

Issues fixed in 9115

SD-61105 : Preventive Maintenance request gets scrambled on updating the request, if the request description content is more than 15K.
SD-55284 : Multiple alias emails can now be configured in the Incoming Mail Server Settings. While replying to a request, Alias Email ID to which the mail was sent gets automatically populated in CC field.
SD-51402 : Request History is not captured properly, when a request is moved from an assigned Group to 'None'.
SD-58855 : UI issue in 'Conversations', where the headings appear unusually bold.
SD-53623, SD-54916 : UI issue where the bullet styling and list does not get aligned properly when saved and re-opened.
SD-61331 : UI issue in REST API document where the content appears scattered.
SD-61112 : No response while clicking Solution/Tasks/Mobile Push Notification under Notification Rules (Admin) in Standard and Professional edition.
SD-59122 : When a new request gets created, templates which have resolution with non-breakable space gets added as resolution content.
SD-61376 : Unable to set the Request status to "On Hold" using REST API.
SD-61287 : Login page appears in top left corner due to cache.
SD-61432 : CMDB REST API does not work when 'Single Sign-On' is enabled.
SD-58843 : Vulnerability issue in flash report.
SD-61474 : Unable to create Preventive Maintenance task in Standard edition.
SD-51392,SD-53927,SD-56042,SD-60066 : Frequently asked reports in Postgres does not work as intended.

Issues fixed in 9114 (Released on: 22 Oct, 2015)

SD-61345 : Unable to add request via requester login in standard edition
SD-61343 : Unable to create request using REST API with Requester key.

New Features in 9113 (Released on: 20 Oct, 2015)

SDF-61083 : Adding conditional approvers for a request, through custom triggers.
SDF-61086 : Announcement integration between ServiceDesk Plus and DesktopCentral. Option to notify active announcements added / updated in ServiceDesk Plus to user through DesktopCentral agent.
SDF-61106 : Enhancement in 'Admin' user interface for easy access to various configurations along with 'Search' option.
SDF-60984 : 'Login Page Customization' enhancement -After applying this hotfix it requires just one time customization and later on the changes will remain permanently. Refer the help document for more details. Users who have already customised their login page can make use of this hotfix and customize it permanently.
SDF-60083 : 'Custom Trigger', a plugin to execute custom script/class is provided for Change Module.
SDF-58836 : Option to associate multiple assets to a request.
SDF-49693 : Tracking manual changes in CI History.
SDF-60143 : Addition of Product Overview Portal that provides an overview of various modules and their key features in one place through videos
SDF-57024 : Ability to search user / department / site in assign owner section of assets

Issues Fixed in 9113

SD-34232 : Scan : Scanning multi monitor information from Windows machines.
SD-59774 : Scan : Issue in fetching Manufacturer information from Hard disk.
SD-60654 : Scan : Issue in fetching license key for Windows OS 8 and above.
SD-60785,SD-60786 : Issue while deleting the main asset or moving the asset to expired or Disposed state, where the associated resources or asset components does not move to 'Instore' state.
SD-60161 : Issue in 'Assets' module, Where changing site of an Asset, does not change the site of its Associated components.
SD-61174: Certificate Updation required for IOS Device Push Notifications.

Issues Fixed in 9112 (Released on: 8 Oct, 2015)

SD-61107 : Failure whi??le migrating to 9111 in some environments.
SD-60790 : Error when generating reports with charts having 'numeric' type as one of its 'group by field'.
SD-59888 : When a request created through email command does not match with the given requester name and email-id or the given requester email-id alone, then a new requester does not get created.

Behaviour Change : When Identifying a user based on user name and email-id, both 'user name and email-id' or 'email-id' alone should match the user details. Earlier, the users matching the user name were fetched ,ignoring the email-id.

SD-60522 : When default template alone is allowed for requester login, Field and Form Rules are not applied.
SD-61057 : Performance issue while viewing requests with huge description.
SD-60285 : Partial printing of a few requests while printing using IE.
SD-59988 : UI Issue in displaying scheduled data archiving under admin module.
SD-60314 : IE - when hovering over a report in 'reports list view', report name popup flickers.
SD-59356 : Hyperlinks in announcement section are not underlined and appears blue.
SD-59009 : IE11 specific issue - In new query report , the text does not get wrapped properly.
SD-58522 : In IE 11, Request Print output includes check box filter section also.
SD-61079 : Filter to sort 'Pending-My Group tasks' displays both pending and completed tasks.
SD-60270 : XSS vulnerability while accessing Request Templates.
SD-61116, SD-58705 : Technicians recently added to support group are not able to view the Request Templates for which the support group is associated.
SD-60165 : Ability to create a request using URL even when Request template is disabled.
SD-59589 : Removed 'Add New Field' option under 'Requester view' in Incident Template.
SD-58937 : Resolved time does not get reset when requester replies to the mail.
SD-41507, SD-27734 : Subcategory, Item, Group, and Request Type fields are added to request list view in self-service portal.
SD-59278 : IPPhone table not created in the database for customers who migrated from builds 9000-9022 to 9028 or above.
SD-60999 : Change closure rules get duplicated during every upgrade.
SD-60971 : In PostgreSQL ,Change Template cannot be added without Retrospective field.
SD-60823: Performance issue while viewing request details page.
SD-61177 : Ability to create a Request using URL even when the Request template is not under user's scope.

Issues Fixed in 9111 (Released on: 28 Sep, 2015)

SD-60803 : Issue of "non-English" characters appearing as "???" in request object for Request Custom Menu, HTML file invocation is fixed.
SD-60297 : Vulnerability and penetration issues in Un-handled errors and exceptions are fixed.
SD-60283, 60280 : Vulnerability in Authentication bypass is fixed.
SD-60274 : XSS vulnerability in incident template is fixed.
SD-60282 : Prevented Low privileged user from adding reminder and cross site request forgery.
SD-50240 : Option to search the contract with Contract id, additional text fields and vendor name is added.
SD-58800 : Issue of Resigned Users getting duplicated in central server when data is imported from remote AE server is fixed.
SD-58902 : Data Parsing issue while scanning physical drive information from HPUX machine is fixed.
SD-58903 : Issue in scanning a network device when its CI type is changed to any one of the child ci types is fixed.
SD-58992 : Issue while scanning a ESX host when DNS name of the virtual machine is missing is fixed.
SD-59144 : Time out exception while scanning AIX server.
SD-60264 : Issue of Asset information getting overwritten when schedule scan is running at the same time in the remote server's is fixed.
SD-60298 : Null pointer exception while scanning network device using SNMP when the OID returns null value.
SD-60299 : Issue of FQDN name getting changed to IP When assets are updated during import from remote server is fixed.
SD-60300 : Invalid XML character issue while distributed scanning is fixed.
SD-60301 : Number format Exception while taking remote via third party remote tool.
SD-56510 : Issue in fetching edition of Microsoft visual studio 2012 is fixed.
SD-56528 : Microsoft exchange server duplicated for a single workstation.
SD-58293 : Certain unwanted software reported while scanning Windows machines.
SD-58732 : Option to disable ping during scan under Admin tab --> Scan settings.
SD-59641 : AD Import : User import fail issue due to duplicate relationship created between user and department is fixed.

Issues Fixed in 9110 (Released on: 21 Sep, 2015)

SD-60991 : If a request is created using Request Template for which 'Requester can set' has been disabled for Numeric/Decimal fields, then alert message is prompted due to which request cannot be created.

Issues Fixed in 9109 (Released on: 15 Sep, 2015)

SD-60736 : Task Completion Status automatically changes to 'Closed' during application upgrade.
SD-58884 : Unable to archive the request if it contains task with work log in it.
SD-60907 : Technicians who do not sort the task list before migration can not view the task tab under the request.

New Features in 9108 (Released on: 14 Sep, 2015)

SDF-35346 : Requesters will be notified when 'ticket owners' reply by email.
SDF-58676 : 'Task Filter' has been added for tasks under Request, Problem, Change, Project and Milestones.
SDF-58750 : 'Service Level Agreements' configuration feature, is provided for 'Change' module.

Issues Fixed in 9108

SD-58527 : Description content under 'Report an issue' shows total count, if same logged in user logs in with a different browser. Now it shows distinct count.
SD-58436 : Changed UI style in 'Report an issue' under 'Support' while sending mail.
SD-58435 : Changed format of date column in upgradeDetails.html from 'long' to 'date' format.
SD-58347 : While generating support file, include .sh files if the os is mac or linux .
SD-60398 : 'Out of memory' error fixed.
SD-60268 : Task count mismatch in 'dashboard' and 'task list view' is fixed.
SD-60061 : When user enters space in 'non login' view, 'auto search' solution does not work.
SD-56611 : "New Milestone" I18N key added.
SD-53468 : Unable to delete general tasks.
SD-60069 : IE11 line space issue.
SD-60329 : Notification content has no line breaks which is a plain text formatting issue.
SD-53143 : Notes containing style tags not editable.
SD-59614 : FOSInputs.conf file overwritten during upgrade.
SD-59118 : 'Mark as inactive' option missing in resolution templates.
SD-60392 : Issue with 'push notifications' of the native app, when the device is shared between users.
SD-60330 : 'Export as PDF' shows the login page in PDF file instead of GANTT.
SD-60005 : Unable to export 'dependencies map' in linux setups.
SD-60510 : Unable to spot 'edit technician' field in 'problem details' page.
SD-59209 : Columns are merged while exporting report in XLS format.
SD-59099, SD-46093 : Company logo appears in scheduled report, even if it is disabled in Admin > Organization Details section.
SD-58947, SD-57556 : If a user has SDAdmin role and has also been assigned to some site restricted role, then reports show data from sites only assigned to him.
SD-58858 : Report Name is not shown properly, if it contains special characters.
SD-58805 : Attachment names are garbled after downloading, if it contains special characters.
SD-58727 : Recent items do not show full title on mouse hover.
SD-58700 : Filtering a flash report based on 'resolved time', shows no data when the respective list of data is viewed.
SD-58434 : Error accessing the Change Details, when all sites assigned to a logged in user are already deleted.
SD-57158 : Emergency and Retrospective check boxes are removed from 'add and edit' change form. Instead, Retrospective field is added as boolean pick list in change template. Emergency and General templates are categorized and listed in the Template field itself.
SD-56414 : Site restricted technicians are unable to edit and delete their own query reports.
SD-54994 : Issue while viewing Admin > Notification Rules > Problem Notification tab in Swedish language.
SD-60723 : Request template fields missing in some environment.

Features in 9107 (Released on: 03 Sep, 2015)

SDF-59913 : Additional Fields can be configured as 'common' for both incident and service requests.

Issues Fixed in 9107

SD-60694 : Issue with request description, when simultaneous 'edit' operation is done on a request.
SD-54731: Issue in attaching files with same name for a request.
SD-60251 : Admin -> Support Groups -> Associated technicians are dissociated and other technicians are included in the options,if the 'group notification' checkbox is not disabled.
SD-59887 : Option to enable 'allow only numbers' for 'single line' incident additional field.
SD-59351 : Unable to update some user defined fields during request bulk edit.

Features in 9106 (Released on: 31 Aug, 2015)

SDF-60445 : Enhancements on Field & Form Rules feature.

Support for date type fields are added.
Support for Service Catalog Resources are added.
Template tasks can be set or unset using Custom Scripts,based on criteria.
Script Editor is enhanced to support auto-completion and display errors and warnings. Use CTRL+SPACE key for auto-completion.

SDF-59769 : Enhancements on Mail Fetching option, a mechanism to fetch outstanding mails in mail box at that instance of mail fetching, instead of fetching 20 mails per minute. Once all the mails at that instance get fetched, next schedule will be enabled.
SDF-58430, SDF-60422 : Zoho Reports Integration Enhancements:

Zoho Reports Integration is now named as 'Advanced Analytics' in SDP.
Sub Category field will also be populated into Zoho Reports.
Added '12 Hours' and '24 Hours' options in "Periodic Data Synchronization". Default value is changed from 10 hours to 12 hours.
Displaying the number of times 'Instant Sync' is invoked.
Pushing the SDP-Zoho Reports integration error into reports.zoho.com's (Integration Error DB).

Issues Fixed in 9106

SD-59948 : When updating Technician through Assign operation from Request details page,'Due By Time' which is updated manually, is changed even when there is no change in SLA
SD-59735 : When users with same Email id are imported from Active Directory, duplicate key exception is thrown in logs.
SD-56967, 55882 : Problem in downloading file attachments having two consecutive dots.
SD-50542 : when importing users from Active Directory, Technician login name does not get updated .
SD-27641 : Numeric fields are not listed in Group By / Order By list box when generating Custom Reports.
SD-60440 : System log viewer does not capture Add/Edit on Risk, Reason For Change, ChangeClosureCode, ChangeStage, Theme, Proxy Settings and Translations.
SD-57730 : 'Approval status' column has been added to the column customizer in the Request List View for Requesters.
SD-60581 : Issue status gets updated as 'Open' while merging requests.
SD-52745 : The responded date and time does not get updated properly, when using 'reply request' operation in REST API.
SD-59073 : If Approval Stages are configured and 'Do not assign technician before Service Request is approved' is enabled for a Service Request, Business Rule to assign Technician does not get executed.
SD-60616 :Technician change as Requester does not get applied to the Technician login.
SD-60279 : XSS vulnerability when editing priority, leave type and change type.
SD-58220 :In case of postgres database, DB Password is not stored as encrypted.
SD-59354 : Tasks which are associated with the request template, but not selected during the request creation gets added to the created request.
SD-59122 : when a new request gets created, templates having empty resolutions (spaces added part of the resolution under template configurations) gets added as resolution content.
SD-58520 : Able to close request without resolution, even when "resolution" is marked as mandatory in the request closing rules.
SD-57301 : Problem in displaying the status name in the request details page, if the configured status name has the display name as "On Hold".
SD-60248 : Rest API content not properly wrapped. Single word gets split into another line.
SD-57581 : Usability issue in reports in French language:when requester/technician filter is selected, the popup showing users list does not dynamically adjust the scroller as per the width.
SD-57021 :When the Service request details are viewed through the approval link,the Resource info is not aligned properly in chrome and Firefox .
SD-60026 : Unwanted image is present while selecting the date in calendar in all tabs.
SD-55497 : Technician details page viewed from the request details page, could not show data properly if there are more number of additional fields configured for technician.
SD-56064 : HTML tags are displayed in the tooltip, when hovered over the subject of the Request in the 'Request List View'.
SD-59748 : Wrong date value appears in the advanced filtering of custom report.
SD-58953 : In requester login, 'My Approvals' section in the home page is not properly aligned.
SD-60034 : In RTL mode, the 'Custom Triggers' icon is missing under Admin screen.
SD-58790: When a reply is sent to the merged request with the request ID of the child request in the subject, a new request is created, instead of adding as conversation.
SD-34649 : Schedule Report,Scheduled Scan runs for every month of the year, even if configured for specific months.
SD-57026 : When user from one department is changed to another department,the templates associated to changed department through 'UserGroups' are not shown to user.

Issues Fixed in 9105 (Released on: 3 Aug, 2015)

SD-60530 : Licensing error when more number of users login at the same time.

Issues Fixed in 9104 (Released on: 31 July, 2015)

SD-60454 : Issue in integrating Desktop Central and ServiceDesk Plus when Desktop Central is running in secure mode (HTTPS).
SD-60499 : Issue occurs in certain requests created via email, such as loss of hyperlink and loss of formatted text, which makes the description difficult to read.

Issues Fixed in 9103 (Released on: 23 July, 2015)

SD-60088 : 'X-Powered-By' response header has been removed to protect the server details.
SD-60099 : XSS vulnerability in login page.
SD-60096 : XSS vulnerability when adding new software license type and option.
SD-59982 : Vulnerable file attachment URL in software details page.
SD-60095 : XSS vulnerability while sending the report by email.
SD-60076, SD-60097 : XSS vulnerability in input parameters of 'Add new task' (module & from).
SD-60092 : XSS vulnerability in input parameter (UNIQUE_ID) of Solution module.
SD-60093 : XSS vulnerability in email notification window.
SD-60094 : XSS Vulnerability in request template, reminder and technician calendar.
SD-60123 : Low privileged user can update the incident details.
SD-60175 : Data loss in request closure code and closure comments, when the 'Closed' status' name is customized by the user.
SD-59635 : Auto suggest solution is not shown in Swedish language when a new request is created.
SD-59640 : Unable to save the Active Directory / LDAP Schedule import in IE & Chrome browsers.
SD-59049 : While assigning the users to a 'change' role,if the role name contains non-english characters, the alert pop-up shows garbled message.
SD-60122 : Access to problem and change details for an unprivileged user along with SQL and XSS vulnerability.

Issues Fixed in 9102 (Released on: 17 July, 2015)

SD-60229 : Duplicate requests are created in IE8, after clicking (single click) the save button.
SD-60318 : Request reply/forward notification window sends an email even when the Cancel button is clicked.

New Features in 9101 (Released on: 9 July, 2015)

SDF-56913, SDF-56916, SDF-57063, SDF-57337: Closure Rules of the Change Request is now mandated stage wise i.e while completing each stage.
SDF-56581: Auto populating change requester field while creating a Change Request from Incident Request.
SDF-40167: In homepage, CAB Change Approvals will be shown again, if recommendation is sent again.
SDF-56875: Request mail for CAB recommendations is now added to 'Change History'.
SDF-57122: Option to mark the field 'Status Comments' as mandatory or not, by configuring the same in a given Change Template.
SDF-57233: Display the status notifications details when Stage/Status is changed.
SDF-20953, SDF-46087, SDF-57686, SDF-58439: In Request, the content in main description, conversation and notification will be shown,even if the content is more than 64K.
SDF-59519: REST API Documentation tool which gives the option to try different REST API.
SDF-59310: "Approvers" column in Solution List View which would show the most recent set of approvers for a pending solution.
SDF-59360: Search for solutions, if the user enters space after the word to be searched.
SDF-59311: Status for solutions imported from XLS cannot be Approved/Rejected, if the logged in user does not have the permission to approve solutions.
SDF-59896: Suggestions of announcements and solutions will be sent in Requester's acknowledgment mail when a new Incident Request is created. This is regardless of the mode of creation-Web Form/ E-Mail/ E-mail command/ API/ Mobile applications/ Mobile clients.

Note: After upgrading, enable the "Acknowledge requester by e-mail when a new request is received" under Admin->Notification Rules. Also, include the $AutoSuggest token in the 'Customize Template' section and save it.

SDF-60160: Asset Cost Enhancements: key cost values like operational cost, total cost of ownership, current book value are made available in asset's list view and reports.
SDF-58758: Notifications on asset warranty expiry and asset expiry to technicians can be configured under Admin tab -->Notification rules.

Issues Fixed in 9101

SD-53054, SD-56115: Technicians are not removed from support group notifications even if they are removed from the support group members.
SD-58280: Change Report does not return data, when Approval Status criteria is set to the value 'Approval Pending'.
SD-43924: Proper error message is not shown when an invalid change id is entered in the change URL.
SD-46579: Link to 'Change Request' approval is broken, when the variable $ApprovalLink is inserted in notification content.
SD-52191: The icon for Associated Requests in Change Details Page>Planning tab is misleading.
SD-55647: Notification e-mail is not sent to Change Requester when a Change Request is added.
SD-56810: 'Status Comments' field is shown as mandatory in 'Edit Change' page, although the Status field is not edited.
SD-57242: Change Manager field gets reset when the Category field is modified.
SD-57419: Backslash characters are removed in Change notification mails.
SD-57431: Non-login keys are not deleted in the database when a user is removed from a Change Role.
SD-57617: In a case ( moving stage back and forth manually), the Stage is still shown as 'Approved' instead of 'Skipped', when the Stage is changed by editing the Stage field via Edit Change Request Page.
SD-57618: Pre-approved changes are shown as 'Unapproved' when it's Stage is set to move back prior to Approval stage.
SD-57882: Error occurs during installation, when MSSQL DB is selected and configured.
SD-58273: Attachments could not be downloaded in 'Change Print View' and 'Take Approve Action' page view.
SD-55701: Launching a SDP server from Desktop kills DB Connection, when the SDP Server is already running.
SD-58853: System log viewer does not capture the addition/deletion of support groups.
SD-59221: In Change Request, description with Multiple Inline images are broken in notification mail content.
SD-59450: Exporting reports in xls/html format throws exception if product installation folder contains "html" in it.
SD-59554: Timezone mismatch in change/problem notifications.
SD-59668: Change List view is mismatched such that, the column headers get swapped and values fail to match.
SD-59670: Leave notifications show wrong date instead of the actual date.
SD-59992: 'Change notifications' do not follow the formats and timezone in personalize option.
SD-58383: Whenever a domain with small case is assigned to a technician, it shows 'None' while editing.
SD-57221, SD-58217: Conversation attachments are not stored in the specified path, as mentioned in self service portal settings.
SD-55570: Project Notifications are not received by the change owner when the associated project is moved to 'cancelled' status.
SD-33748: Unable to remove an already added email id from 'To' field in Submit for Approval Page.
SD-59440: While sending a solution for approval,"Invalid email alert" is thrown even when a valid email address is present.
SD-58502: Unable to generate custom report for "Problem", when "Solution" or "WorkAround" columns are selected.
SD-58473: Sent mails get duplicated when user clicks 'send' button multiple times in reply window.
SD-58507: When a merged request is searched using the search option,the parent request shows up but with a Trash icon on the top.
SD-58508: We can merge an active request with a trash request,by searching trash id during merge.
SD-58728: Service Catalog Business Rules list the option "Change Request Template to" in 'perform these actions',which is actually intended only for Incident Business Rule.
SD-58834: When a requester raises a service request on behalf of another user,multiple approval mails are sent. The approval mail is sent to 'reporting-to' managers of both actual requester & on behalf of user.
SD-59050: Unable to Open notification content, if the content has improper closing tag.
SD-59445,SD-59457,SD-59923: All non-English Categories are shown garbled in Admin -> HelpDesk Customizer -> Category tree view.
SD-58889: Lengthy notes content displayed in the request details page are not wrapped, resulting in viewing them with horizontal scroll.
SD-60153: Forum content is not listed under the Support Tab.

NOTE:

In 9101, Servlet API is no longer supported.
Some features are not supported in IE version 8 and below.

New Features in 9100 (Released on: 22 June, 2015)

SDF-59477 : Earlier we supported executing custom scripts (like vbscript, python) from Request custom menu which can be used to integrate SDP with external applications. Now we have supported to pop up custom HTML file from Request Custom Menu and upon submission of Html form, custom scripts can be executed. Request details will be passed to the html file. This allows Requests to be integrated with external applications in User Interface mode. Sample implementation for following application integration are included :
- Creating user in AD Manager Plus
- Creating ticket in JIRA
- Creating post in ME Social IT Plus
SDF-24740 : Fail over service introduced. Option to configure a secondary ServiceDesk installation to provide uninterrupted service in case of Network/Hardware/Software/Power failures in the primary installation.
SDF-58407 : Field & Form Rules are introduced to manipulate Request forms elements (upon creation and update of Requests). With Field & Form Rules, you can customize Incident and Service templates to execute actions such as :
- Disabling / Enabling fields
- Mandating / Non-Mandating fields
- Show / Hide fields
- Execute custom JavaScript code which can be used to create dependency among fields, remove some of the drop down values for Requesters login, custom validation for fields during submission of Request
SDF-58239 : Feature to mandate the status change comments for request module, by default comments are not mandatory. This can be disabled/enabled under Admin->Self-service Portal settings.
SDF-56834 : Export as PDF option introduced for Project Gantt view, Project overview map and Task dependency map.
SDF-34512 : Rest API support to GET/ADD/DELETE the attachments under Request and Tasks module.
SDF-59467 : Rest API support for requesters.
SDF-59595 : iOS/Android apps are supported for the Requester login. For iOS it is supported from version 3.0 and from version 1.4 in Android
SDF-59569 : Search option in Request list view filters.
SDF-59163 : Option to configure the fields to be included in the search for automatic suggestion of announcements and solutions during Incident request creation. By default, category/subcategory/item(CSI), title and description will be included in the search. Optionally, CSI_Include and Description_Include can be set to false in GlobalConfig to exclude the corresponding fields from the search.

Issues Fixed in 9100

SD-57709 : Additional single quote at the end of the text column in backup file produces syntax error during restore process.
SD-57279 : Vulnerability issue produced when reindexdata.bat is executed.
SD-58516 : Newly added / modified keys part of the upgrade are not shown in Admin-> Translations section.
SD-58412 : When a request is deleted(moved to trash) and the page is force refreshed, the request does not go to the trash. It gets deleted permanently.
SD-46883 : Support Groups Description field is missing in the Standard and Professional Edition.
SD-44716 : In SDP's iPhone and Android application, in the request list view page, subject of request containing "<" , ">" are shown as "<" , ">" respectively.
SD-58017 : While trying to access Flash Reports in IE 11 broswer, it shows a message saying "Flash Reports will run only in IE".
SD-58568 : In request details page, when Assign-> Assign Group and Technician is chosen and a Technician Group is selected, the "Choose" text in the Technician drop down box is not internationalised.
SD-58413 : In german language, the info that appears on the Email vendor/ Email owner window of a PO is wrong. "PDF" appears in the place of "HTML".
SD-59234 : During Incident Request creation, when announcement and solution suggestions are shown, if "Submit My Request" is clicked multiple times, multiple requests get created.
SD-46437,SD-50651,SD-51995 : Incident/Service templates are not displayed based on the alphabetical order. This is a behavior change.
SD-57537,SD-56514 : Approvers configured in the service templates are removed automatically.
SD-58426 : Able to configure a service request approval stages in a template without any approver.
SD-58395 : Useability issue in listing the asset products under the resource section of the service request.
SD-57346 : Pick list additional fields not listing all the available options properly in the custom filter.
SD-57059 : While editing a service request, text after the double quotes are not visible in plain text field.
SD-56975 : When converting a incident to service request, the fields which are not available in service template are considered while applying the Business Rule and SLA.
SD-52056 : For pick list field, the value already selected are not highlighted when we edit the criteria from edit business rule page if the pick list item has space in it
SD-52093 : Service category is not listed in the column customizer of standard edition of Service Desk Plus
SD-52421 : Group Notification is not sent when the group is assigned through business rule on editing a request
SD-52757 : Issue with Custom Request View in IE 7/8/9 and Google Chrome. While trying to edit the filter criteria for a custom request view, criteria values are not highlighted if the criteria values has comma in it
SD-52788 : When the user personalizes SDP time zone and adds a resolution for any request, the resolution time is as per the local time and not the personalized time
SD-53063 : A technician with 'add requester' disabled role is able to add a requester using email commands
SD-54875 : Description field shows "No Description" in the View Requester Details pop up even if there is some content in the Description field of the Requester
SD-55235 : ONHOLD Schedule alive when the request is moved from onhold to Resolved status
SD-56041,SD-58729 : Issue while editing the Requester details from quick create Requester field in some scenarios
SD-56347 : Request -Assigned time doesn't get updated when the request is assigned/picked up through REST API.
SD-57232 : In service template, when both editor and approver are set, the request can be viewed by the editor upon submission. After updating the request, the status automatically changes to open,although the approvers haven't approved the request.
SD-57840 : NullPointerException on trying to edit requester in some scenarios
SD-59272 : Unable to use the product on the last day of the license period.
SD-58914 : Full description is included in Get Request API Call
SD-58924 : Software compliance calculation is not accurate if the concerned table gets locked during schedule scan.
SD-58863 : When the notification query is blocked during schedule scan, subsequent schedule scan is not triggered.
SD-59453 : XSS vulnerability attack when adding/updating asset details.
SD-59225 : SSL vulnerability in login page.

Readme 9.1