Migration Sequence

Important :

Kindly identify your build number and follow the sequence as given in the table below to move to the latest version: (How can I find my Build number?)

Current Build	Service Pack	Move to Build
4102, 4103, ... 4111	Service Pack	4112
4112, 4113, 4114	Service Pack	5001
5000	Service Pack	5000
5001, 5002, ... 5011 5500, 5501, ... 5506	Service Pack	5507
5500, 5501, ... 5507	Service Pack	6000
6000, 6001, ... 6011	Service Pack	6012
6012, ... 6015	Service Pack	7000
7000, 7001, ... 7021	Service Pack	7022
7022 (new link)	Service Pack	7500
7500, 7501, ... 7513	Service Pack	7514
7514	Service Pack	7600
7600	Service Pack	7611
7611	Service Pack	8000
8000	Service Pack	8027
8027	Service Pack	8100
8100	Service Pack	8121
8121, 8122, ... 8126	Service Pack	8127
8121, 8122, ... 8127	Service Pack	8200
8200, 8201, ... 8211	Service Pack	8212
8212, 8213, ... 8216	Service Pack	8217
8214, 8215, 8216, 8217	Service Pack	9000
9000, 9001, ... 9048	Service Pack	9049
9046, 9047, 9048, 9049	Service Pack	9100
9100, ... 9117	Service Pack	9118

Instructions to apply the Service Pack / Hotfix

1. Shut down ServiceDesk Plus Server.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
5. Once the upgrade is complete, start ServiceDesk Plus Server.

Important: for Windows Users :

We have changed the Target to start the ServiceDesk Plus server in
"Windows Start menu -> Programs -> ManageEngine ServiceDesk Plus -> ServiceDesk Server" and ServiceDesk Plus Desktop shortcut icon. This needs to be done by users who have upgraded from any of earlier builds (from 4.0, 5.0, 5010 and below) to ServiceDesk Plus 5.5(5500 and above). This can be changed as follows

1. Right click 'ServiceDesk Server' option and choose the Properties option.
2. Change the value in Target field from
   "{ServiceDesk_home}\jre\bin\javaw.exe -Dproduct.home=. -cp ..\lib\startupclasses.jar;..\server\default\lib\SDUtils.jar com.adventnet.start.ProductStarter StartServiceDeskService ..\server\default\conf\TrayIconInfo.xml"
   to
   "{ServiceDesk_home}\bin\startSDP.bat" where {ServiceDesk_home} is the ServiceDesk Plus installation directory which will be typically like C:\AdventNet\ME\ServiceDesk directory.
3. Click "Apply", followed by "OK" button

The step 1 to 3 has to be repeated for the ServiceDesk Plus desktop icon.

How can I find the Build Number of ServiceDesk Plus?

1. In the ServiceDesk Plus web client, click the "About" link on top right of the page.
2. You should see the Build number mentioned on the top right of the page.
3. Check the following image guide to locate the build number.
   
   
   

Need help ?

Want help with upgrading ServiceDesk Plus to the latest version? Contact ServiceDesk Plus Support