Please spare a moment to look at online Help and FAQ of SNMP Micro Agent for MySQL. There is a possibility that your support issue may have been resolved already and the solution is readily available to you in these sections. For a detailed product feature list, please visit the Product Home Page. Full online documentation is available in the Documentation section.

For obtaining technical support, please send e-mail to cagent-support@webnms.com. For fastest and most accurate response, please include the following information in your e-mail:

• Your name and company
• Product name and release version
• Product registration information
• Your platform and OS version
• Log messages (MYSQL_AGENT.log, agent.log under <MySQL Home>/data directory)
• Debug messages or hex dumps, if any
• JDK version, if applicable
• Stack traces, if any
• CLASSPATH environment variable, if applicable
• Name and version (with SP version) of the MySQL server

If you are not a registered user, you can still send e-mail to the above address; but please note that responses to non-registered users are on a best-effort basis.

For phone support, please refer to the Contact page.