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Patch Management - Knowledge base

Patch Configuration Failure - "Problem while downloading the patch from server"

Problem

You are trying to deploy patches on your network computers. However the Patch Deployment Status shows a message - "Problem while downloading the patch from server ".

Cause

You will encounter this error if, the agent residing in your client machines is unable to download a particular patch from the Desktop Central Server. This is likely to happen if you have:

  • Recently changed the Patch Store Directory to a new location and failed to copy the patches from the previous directory to the new location. (or)
  • Deleted the patches from the patch store.

Resolution

You can resolve this issue as follows:

  • Copy the patches from the previous directory to the new location.
  • Redeploy the patch on the target system.

Applies to: Patch Deployment Failure, Patch Download Failure

Keywords: Problem while downloading the patch from server, Patch Installation Failure

Unable to resolve this issue?
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.


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