Trying to reach a managed mobile device, fails and you get the error message "Windows Notification Service (WNS) is not reachable"
This could happen due to various reasons such as ,
Ensure that the following ports are open on the Desktop Central proxy/firewall:
If the network in which Desktop Central server is installed has a proxy, ensure that the proxy settings are configured. Verify the user name and the password for proxy authentication, so that the Server can reach the Windows Notification Service.
Applies to: Scanning the mobile device, Distributing Apps, Associating Profiles
Keywords: MDM scanning, Associating profiles, Windows Notification Service, Mobile Device Management
Unable to resolve this issue? |
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.
|
Other KB articles | 24/5 Support |
Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays. Tel : +1-888-720-9500 Speak to us |