You are trying to scan a managed android device and you get the error message "Unable to Reach GCM"
This could happen, due to one of the following reasons:
Desktop Central needs to reach the GCM server thorough the internet. If Proxy settings has not been configured or the Proxy authentication fails, Desktop Central server will not be able to reach the GCM. So, ensure that the Proxy settings are configured correctly.
Ensure that port # 443 is open on the firewall, for Desktop Central server to reach the GCM.
Applies to: Proxy, Device Scanning
Keywords: GCM, Enrollment failure, Device Scanning
| Unable to resolve this issue? |
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.
|
| Other KB articles | 24/5 Support |
|
Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays. Tel : +1-888-720-9500 Speak to us |
400-660-8680
下载
