The status of the configurations is always in "Ready to Execute" state.
The status of configurations may remain unchanged due to one or more of the following reasons:
Time delay for configuration to get applied
Association with an Empty OU
If the OU specified as the target for a configuration, does not contain users and computers the status would remain unchanged.
Firewall Blockers
Any firewall running in the machine where Desktop Central is installed might block the status update messages that come from client machines.
Agent Version is not up-to-date
Check the agent version from the SoM page for that computer. You will get to see the latest agent version by clicking the License link from the top-right of the client. Both the versions should be the same. If it is not the latest version, you need to upgrade the agent to the latest version
Distribution Server has not synchronized the configuration data yet
If the computer is at the remote location and if you are using Distribution Server, check the DS Status from SoM --> Remote Offices tab. This should be green (healthy)
Absence of Desktop Central Agent in Client machines
Desktop Central agent may not have been installed in all the computers within the defined scope. To verify this, view the Agent Installation Summary by clicking Admin --> Scope of Management link.
Detect and correct the issues as follows:
Time delay for configuration to get applied
You can apply configurations immediately by doing one of the following:
Association with an Empty OU
Check whether OU specified as the target has users and computers within it.
Firewall Blockers
Add the Desktop Central Port (default 8020) to the exceptions list of Firewall. Steps include:
Agent Version is not up-to-date
If the agent version is not up-to-date, you need to uninstall and reinstall the agent. If the computer is in the LAN, you can uninstall and re-install the agent from SoM page. For computers at remote locations, this has to be done manually.
Distribution Server has not synchronized the configuration data yet
If the DS Status is not healthy, there is some problem between the communication between the Desktop Central Server and the Distribution Server. Check the firewall and ensure that all the required ports are open. Ensure that the Distribution Server is healthy by checking its last contact time, next replication time and Upgrade status.
Desktop Central Agent is not installed in client machines
Verify from the SoM page of Desktop Central Server, whether the Agent is installed on the client machine. Install Agent on client computer if not found. If the computer is at the remote locationa and if you are using Distribution Server, ensure that the agent is communicating with the correct distribution server.
Configration using Install between time
When a configuration is deployed using install between time specified, make sure that the specified install between time is more than 90 minutes refresh interval. So this ensures that the Agent will definitely contact the Desktop Central server every 90 minutes, and the configuration will be deployed.
Applies to: Desktop Configuration, Desktop Configuration Status, Ready-to-execute state, Configuration Collection
Keywords: Desktop Configuration Status, Unchanged Status for Configuration, User Configuration settings, Computer Configuration settings, Windows Desktop Configuration
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