Integrating with ADSelfService Plus

Integrate ServiceDesk Plus with ManageEngine ADSelfService Plus and allow your Active Directory users (both technicians and requesters) to self-service their Active Directory passwords and accounts easily. ManageEngine ADSelfService Plus is a secure, web-based, end-user password reset management program. This software helps domain users to perform password self service, account self service and self service of their personal details (e.g telephone number, e-mail id, etc.,) in Microsoft Windows Active Directory. If you have installed both of these products, you just have to provide the details of the computer where ADSelfService Plus is installed, along with its Port Number.

Steps to Install:

1. Download and Install ADSelfService Plus.

2. Configure ADSelfService Plus Settings in ServiceDesk Plus.

Steps to Configure:

1. Navigate to Configure Other ME Products page by selecting Admin tab --> and Configure Other ME products option from General block.

2. Click ADSelfService Plus option.

3. Decide to whom ADSelfService Plus menu should displayed [technicians or requesters or both] by Enabling/Disabling ADSelfService menu checkboxes for technicians/requesters.

4. Specify Server Name and Port Number.

5. Select the protocol (HTTP or HTTPs).

6. Click Test Connection and Save button. The connection will be established.

7. Once the connection is established, use the "Jump To" link to switch over to ADSelfService Plus server.

Integrating with ADManager Plus

Integrate ServiceDesk Plus with ManageEngine ADManager Plus and manage your Active Directory user accounts easily. ADManager Plus is a simple, easy to use Windows Active Directory Management and Reporting Solution that facilitates bulk Active Directory User Creation/Management, Active Directory User/Group Modification. Active Directory Computer Management and more. If you have installed both these products, you just have to provide the details of the computer where ADManager Plus is installed along with its Port Number.

Steps to Install:

1. Download and Install ADManager Plus.

2. Configure ADManager Plus Settings in ServiceDesk Plus.

Steps to Configure:

1. Navigate to Configure Other ME Products page by selecting Admin tab --> and Configure Other ME products option from General block.

2. Click ADManager Plus option.

3. Specify Server Name and Port Number.

4. Select the protocol (HTTP or HTTPs).

5. Click Test Connection and Save button. The connection will be established.

6. Once the connection is established, use the "Jump To" link to switch over to ADManager Plus server.

Integrating with OpManager

Integrate ServiceDesk Plus with ManageEngine OpManager and monitor your network effectively. OpManager is a network and data center infrastructure management software that helps large enterprises, service providers and SMEs manage their data centers and IT infrastructure efficiently and cost effectively. Automated workflows, intelligent alerting engines, configurable discovery rules, and extendable templates enable IT teams to setup a 24x7 monitoring system within hours of installation. If you have installed both these products, you just have to provide the details of the computer where OpManager is installed along with its Port Number.

Steps to Install:

1. Download and Install OpManager.

2. Configure OpManager Settings in ServiceDesk Plus.

Steps to Configure:

1. Navigate to Configure Other ME Products page by selecting Admin tab --> and Configure Other ME products option from General block.

2. Click OpManager option.

3. Specify Server Name and Port Number.

4. Select the proctocol (HTTP or HTTPs).

5. Click Test Connection and Save button. The connection will be established.

6. Once the connection is established, use the "Jump To" link to switch over to OpManager server.

Integration with ME products running in HTTPS mode

In case ME product(s) is running in HTTPS mode, then the following steps should be followed to establish connection between ServiceDesk Plus and the respective ME product server.

1. Download the .zip file from the links given below and extract it to "ManageEngine\ServiceDesk". 

2. Connect to the command prompt. Go to "ManageEngine\ServiceDesk" and run the batch file with following format:

For Linux:

C:>ManageEngine\ServiceDesk>gencert.sh  servername:portnumber

For Windows:

C:>ManageEngine\ServiceDesk>gencert.bat  servername:portnumber

3. On running the command, you will receive an exception PKIX and will ask you to enter a value. Provide value 1 which will generate a file named jssecacerts under "ManageEngine\ServiceDesk" .

4. Copy the jssecacerts file under "ManageEngine\ServiceDesk\jre\lib" security folder and then restart the ServiceDesk Plus application.