The end-of-life process consists of a series of technical
and business milestones and activities that once completed,
make a product obsolete. The following sections detail the
WebNMS life cycle policy.
The following are the release type terminology used for the
WebNMS products:
Major Release: The major release of the product has
significant new features, functionality, and APIs. The major
releases are indicated by incrementing the first digit of
the release version number (1.0, 2.0, etc.). WebNMS SNMP
API is in its fourth major release version, Release 4.0.
Minor Release: The minor release of the product will
have feature enhancements which do not introduce any migration
issues. It will also include all the service packs released
till date. Minor releases are done for a specific major or
minor release. The minor releases are denoted by incrementing
the second digit of the major release version number (1.1,
2.1, 3.1, etc.).
Service Pack Release: Service packs include only the
bug fixes and minor enhancements. There will be no addition/modification
of API. Service pack releases are denoted by incrementing
the third digit of the major release version number (4.0.1,
4.1.1, etc.) or by suffixing the service pack number after
SP (SP1, SP2, etc.). Service packs are done over major or
minor releases.
Maintenance Release: Maintenance release is done as
a final release for a specific major release series. Typically
it is done on the last minor release and includes all the
service packs released till date. For example, the last minor
release in the release 2.x series is 2.2. Release 2.2.1 is
done as a maintenance release by including all the service
packs done over 2.2.
Release Life Cycle Stages
WebNMS has the following release life cycle stages:
Active Support Phase
Extended Support Phase
Minimal Support Phase
EOL Phase
The following table details the various available support
during the different phases:
Description /
Phases
Active Support
Phase
Extended Support
Phase
Minimal Support
Phase
EOL Phase
Product Availability in website
Minor Releases
Service Pack Releases
Active Support
Development Support
Product related Clarifications
Deployment Support
Usage suggestions
Patch support
Note: Customers who are using or has deployed a
product that has reached End of Life, can either upgrade
or setup a special support contract with WebNMS. Customers
can talk to WebNMS sales team to buy support at special
prices. If a customer has a special contract with WebNMS,
WebNMS will continue to provide support as per the contract
(special contract supersedes the product Life Cycle Policy).
End of Life Policy
WebNMS will actively support the current released version
of the product available in the web site and will announce
the end of life statement, as and when required, for the other
versions of the product.
