This section comprises articles that provide solutions for common issues you might face while using Mobile Device Manager Plus. Send us an email message with the required log files, if you have any unresolved issues. Our support team will contact you shortly and help you resolve the issues.

•  General
  1. MDM App installation failed.
     1.  App store not reachable.
     2. App store disabled.
     3. Manifest file url not reachable.
     4. App already installed.
  2. SSL certificate name mismatch.
  3. License limit has reached.
  4. Back up creation failed.
•  Android
  1. Google play store not reachable.
  2. Device administrator disabled.
  3. GCM service not available.
  4. Android account missing.
  5. GCM Authentication failed.
  6. Android agent not reachable.
  7. Unable to reach GCM.
  8. Android device-enrollment failed.
  9. WiFi profile failed.
  10. Unable to locate android device.
•  iOS
  1. APNs failed- Invalid APNs
  2. Unable to manage the mobile device- APNs not reachable
  3. Device scanning failed- Scanning time-out
  4. Profile installation failed- Command format error
  5. App distribution failed- License count exceeded.
  6. Unable to retrive app data
  7. APNs mismatch.
  8. APNs not recognized.
  9. Developer provisioning profile detected in IPA.
  10. iTunes store id not validated.
  11. Install app failed.
  12. User not registered for Managed Distribution.
•  Windows
  1.  Windows Notification Service not reachable.